Refund & Returns Policy

Refund & Returns Policy for Carlos Simpson Art explains how returns, refunds and exchanges are handled for original artworks, books and creative publications purchased through our website.

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Effective Date: 29 June 2026

1. Your Right to Return

We accept returns for both defective and non-defective products within 15 calendar days of delivery.

To be eligible for a return, your item must:

• Be returned within 15 days of receiving your order.
• Be in its original condition.
• Be unused and free from damage caused after delivery.
• Include all original packaging and accompanying materials where applicable.

Please contact us before returning any item so that we can provide return instructions.

2. Original Artwork

Original artworks are individually created and carefully inspected before dispatch.

Returns are accepted within the 15-day return period provided the artwork is returned in its original condition and packaging.

If an artwork arrives damaged during transit, please notify us within 48 hours of delivery and include photographs of:

• The artwork.
• The packaging.
• The shipping label.

This enables us to investigate the matter promptly and arrange an appropriate resolution.

3. Books and Publications

Books and printed publications may be returned within 15 days of delivery provided they remain in new, unused condition.

Returns cannot be accepted for books that have been significantly used, damaged after delivery or altered by the customer unless the item is faulty or supplied incorrectly.

4. Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us as soon as possible.

Where appropriate, we will offer one of the following:

• Replacement.
• Exchange.
• Repair where applicable.
• Full refund.

5. Exchanges

We are pleased to exchange eligible products where stock is available.

If an exchange is not possible, a refund will be processed once the returned item has been received and inspected.

6. Return Shipping

We provide free returns for eligible items accepted under this policy.

Please contact us before sending any return so that we can provide the appropriate return instructions.

Returns sent without prior authorisation may delay processing.

7. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Refunds are normally processed within 15 days after the returned item has been received.

Depending on your payment provider, additional processing time may apply before the funds appear in your account.

8. Non-Returnable Items

The following items cannot normally be returned unless they are faulty or supplied incorrectly:

• Digital downloads.
• Gift cards.
• Commissioned or personalised artworks created specifically for a customer.
• Products damaged after delivery through misuse, negligence or improper handling.

This policy does not affect your statutory rights under UK consumer law.

9. How to Request a Return

Please contact us before returning your purchase.

Your request should include:

• Your order number.
• Your full name.
• The reason for the return.
• Photographs where the item is damaged or defective.

10. Your Consumer Rights

Nothing in this policy limits or excludes your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable UK consumer protection legislation.

Where your statutory rights provide greater protection than this policy, those rights will apply.